Frequently Asked Questions

FAQ

How to book a transfer?

You can order the transfer by filling out a form on our website, or by calling +33 966 896 434. To order online, you need to fill in the following information: the airport of arrival and destination, flight number, date and time of the meeting, appropriate tarif (comfort or prestige) and you need to specify all the contact information.

The transfer fee and payment terms

The cost of each route based on the number of kilometers to your destination, as well as on the chosen type of car. It is absolutely safe and you can be assured of security of your personal data and credit card.

What is the minimum time to book a transfer?

Online bookings are accepted, at least, 48 hours before the transfer. If less than 48 hours are left, please, contact our support team on +33 966 896 434, we will try to find a solution for you.

I can't find my route. What can I do?

If your departure / destination is not listed on the site, or you are unsure of the spelling of the address, you can always contact us by phone, e-Mail or use the online chat service.

I haven't received my confirmation email. Why is this and what can I do?

Usually, this is because your email account thinks our message is spam, so check your spam folder to see if it’s in there. If it’s not, check to see that you gave us your correct email address when you booked. If you did, then please contact us again and we’d be happy to resend your confirmation email. If you make a train or airport transport booking very close to the time of arrival and don’t receive a confirmation email, our driver will be informed by our automated booking system, and will be waiting for you when you arrive.

What happens if I cancel my trip?

You can cancel your booking at any time. If you are entitled and your booking was prepaid, your refund is automatically issued back to the card used for payment. For exact details, please check our terms and conditions.

How will I find a driver in an airport?

You will be pleasantly surprised by the level of service: we track the arrival time of your flight, the driver will meet you with a nameplate in arrival hall. In the case when you can’t find a driver we will contact you and help.

What if my flight or train is delayed?

For airport and train-station pickups, your driver will wait for 60 minutes free of charge. We understand that there may be issues beyond your control which could lead to unexpected delays. By providing your flight or train details upon booking, our driver is able to track your actual arrival time and will adjust your pickup time accordingly. If the delay is very long, the driver may not be able to wait. In this case we will always try to contact you to work out an alternative solution.

Are the prices shown per person or per vehicle?

The prices shown are always per vehicle and include all taxes and fees. The number of passengers and bags which can comfortably fit in each vehicle is shown under each car class, but this makes no difference to the price.

I need to make a change to my booking

To make a change to your booking please contact Customer Care through either the Contact Form or one of the phone numbers listed below. Customer Care will edit your booking.

What is your smoking policy?

All our vehicles are non-smoking.

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